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Frequently Asked Questions
How long does shipping typically take?▼
Standard shipping takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your Backstory order departs our warehouse.
What is your return policy?▼
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid shipping label for your convenience.
Which payment methods do you accept?▼
Backstory accepts all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Shop Pay for a more seamless shopping experience.
How do you ensure product quality?▼
Every garment is crafted from premium, ethically sourced fabrics and undergoes a rigorous three-point inspection process to ensure durability, comfort, and a perfect fit for our customers.
