Returns & Exchanges
At Backstory, we believe every piece should be part of your narrative, but if it's not the right fit, we offer a seamless 30-day return policy for all unworn items. We strive to make your exchange process as effortless as your personal style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the original items with all tags attached into their original packaging to ensure they are protected during transit.
Print and Attach Label
Download your prepaid shipping label from the portal and securely fix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier and keep your tracking number handy as we process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing